The most common questions — with short answers — about Sakans products, subscriptions, setup and support.
Sakans offers three main software products:
We also provide custom software and integration development services.
We were founded in 2016 in Istanbul with a small team. Today, with over 9 years of experience, we are the digital transformation partner of 500+ businesses. Read our story on the About page.
Book a free 15-minute demo from the contact page. Our specialist walks you through the product via screen share, listens to your needs and recommends a plan. No credit card or commitment required.
Setup and basic training are free on standard plans. Professional and higher plans also include custom onboarding and extended training sessions. Enterprise solutions are scoped as a separate project plan.
Yes. The Sakans Connect iOS and Android apps are available on the App Store and Google Play. Includes sales by platform, top-selling products, stock and order management, 8 different reports and push notifications.
We work with 14+ platforms including Trendyol, Hepsiburada, N11, Amazon, Temu, Shein, LC Waikiki, Çiçeksepeti, Pazarama, Shopify, WooCommerce, Faprika, Ticimax and ePttAVM. We can also build custom integrations.
On average 1–3 business days. It depends on the number of marketplaces, product volume and data migration. Our technical team is with you throughout — no extra IT staff required.
We support bulk import via Excel / CSV. Product code, barcode, stock, price, variants and category data — all migrate in one shot. You can also pull products via API using the product sync feature from your existing marketplaces.
Plan prices are based on monthly order volume — not marketplace count. There are 5 plans from 0–1,000 orders up to 30,000+ orders. All plans include the same 15 standard features. See pricing.
All plans include unlimited users. With role-based access you can define custom permissions for different modules (register, warehouse, reporting, etc.).
Celer is an AI assistant that automatically answers messages on your Trendyol store (size questions, shipping, model info, etc.) in an average of 30 seconds. Customers get a reply even while you sleep — conversion goes up.
For questions it isn't sure about, Celer politely tells the customer "an agent will get back to you shortly" and forwards the message to you. All replies appear on the dashboard — Celer learns from your corrections.
Currently only Trendyol. Hepsiburada and N11 support is on the roadmap — contact us to join the beta list.
The free plan includes 50 monthly replies. It's ideal for small stores and users who want to try Celer and see the impact. 500, 1,000, 2,000, 5,000 and 10,000 reply plans are also available.
Designed for high-volume wholesale businesses with daily sales, particularly wholesale textile sellers. However any barcode/SKU-based industry (footwear, cosmetics, food, appliances) can use it.
No, we don't supply hardware — but all standard USB and Bluetooth scanners are compatible. We can recommend a model and help with setup.
Yes. On the Enterprise plan you can monitor all branches from a central panel, transfer stock and compare revenue by branch.
We offer a 7-day free trial. No credit card, no commitment. Setup usually takes around 2 hours.
Credit card, debit card, bank transfer/EFT and invoice payments for enterprise agreements. All card payments go through a secure payment provider; card details are never stored by us.
Annual billing gives 20% off Sakans Connect plans. The same rate applies to TTMPRO. For annual commitments on Celer AI plans, contact us for a custom quote.
Yes. Upgrade as you grow; downgrade if your volume decreases. Mid-month changes are billed pro-rata (day-based) — no overcharging.
Yes. Once payment is received, an e-invoice or e-archive invoice is issued automatically and sent to your registered email — and remains accessible in your account at all times.
Individual consumer buyers have a 14-day right of withdrawal under distance-sales rules in Türkiye. However for digital services performed immediately and electronically, this right is limited if the buyer consents to immediate performance. Details in the Distance Sales Agreement.
Phone, WhatsApp and email Monday–Friday, 9:00 AM – 6:00 PM. Our 24/7 WhatsApp line is active for emergencies. Professional and higher plans include priority support; Enterprise comes with a dedicated account manager.
SSL/TLS encryption, daily backups, role-based access and two-factor authentication are standard. Data is stored in ISO 27001 certified data centers in Türkiye. We run regular penetration tests and security audits.
Yes. As Data Controller we are fully compliant with Law No. 6698 and secondary legislation. See the KVKK Notice and Privacy Policy for details. KVKK requests are answered free of charge within 30 days.
On the status page you can see real-time status of all components, the last 90 days of uptime, and past incidents. Subscribe to email alerts to be notified instantly of maintenance and incidents.
Our team is active Monday–Friday, 9:00 AM – 6:00 PM. WhatsApp and email are open 24/7 — we respond within one business day.